winbaji apps Terms and Conditions

These terms and conditions form a legal agreement between winbaji apps and any user of this platform. By accessing the platform, registering, or using any service, the user is considered to have fully accepted these terms.

winbaji apps is an online gaming and sports betting platform offering slots, live casino, cricket betting and various other gaming services to users in Bangladesh. These terms and conditions are written in Bengali, and the Bengali version shall at all times be considered the authoritative and binding version.

If any part of this agreement is unclear to the user, they are requested to contact our support team before starting to use the service. Answers to many common questions are available in plain language on our FAQ page.

1.1 Scope of Application

These terms and conditions apply to all services provided through the winbaji apps website, mobile application and any other approved digital channels. If a new category of service is introduced, it will also fall under these terms unless separate terms are communicated.

1.2 Language and Communication

winbaji apps provides customer support in both Bengali and English. For any formal communication or dispute, the document written in Bengali shall be treated as the primary basis.

Creating a valid personal account is required to use any service on winbaji apps. Each individual may operate only one account. If multiple accounts are found under the same person's name, the platform reserves the right to suspend all of them.

2.1 Registration Requirements

• All information provided at the time of registration must be true, accurate and complete.
• The name, date of birth, mobile number and payment method details must be the user's own real information.
• Creating an account using another person's name or identity is strictly prohibited.
• Keeping the account password confidential is the user's own responsibility.

2.2 Updating Information

If any change occurs in the user's personal details — such as a mobile number or payment account — the platform's customer support should be informed as soon as possible. If a payment is delayed due to outdated or incorrect information, the responsibility lies with the user.

2.3 Account Security

The registered account holder is responsible for all activity on their account. Sharing login details with any third party is strictly prohibited. If unauthorised access to an account is suspected, please notify us immediately via live chat.

The minimum age to participate in any casino or betting activity on winbaji apps is 21. At the time of registration, the user confirms that they are at least 21 years old. If an account is found to be operated in violation of this age limit, it will be closed immediately and any bonuses or winnings earned will be considered void.

3.1 Identity Verification Process

When processing payments or withdrawal requests, winbaji apps may request documents for identity verification if necessary. This may include a photo of a National ID (NID), passport or any other government-recognised identity document.

3.2 Delays in Identity Verification

If the required identity documents are not submitted on time, or if the submitted documents are found to be unacceptable, the withdrawal process may be put on hold. This process is carried out for the protection of users.

To deposit funds into a winbaji apps account, bKash, Nagad, Rocket, Upay and bank transfer methods can be used. The minimum deposit amount for any method is ৳100.

4.1 Deposit Terms

• The payment account used at the time of deposit must be registered in the name of the account holder.
• Deposits from a third party's payment account are not permitted.
• Once the deposit is successfully processed, it is added to the account balance.
• If a deposit is delayed due to a technical issue, please notify us via live chat.

4.2 Payment Information Security

All payment transactions are encrypted and secured using SSL technology. winbaji apps will never directly ask a user for a payment PIN or OTP by phone or email — any such request should always be treated as fraudulent.

The minimum withdrawal amount from winbaji apps is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. bKash, Nagad, Rocket, Upay and bank transfer can be used as withdrawal methods.

5.1 Withdrawal Terms

• The payment method used for withdrawal must match the method used for the deposit.
• The portion earned from a bonus cannot be withdrawn until the wagering requirement for that bonus has been met.
• Withdrawal requests may be delayed if identity verification has not been completed.
• Additional verification may be required in cases of suspicious activity.

5.2 Withdrawal Rejection

winbaji apps reserves the right to reject a withdrawal request if there is evidence of a rule violation, incomplete identity verification or unauthorised activity. In such cases, the user will be informed in detail by email or live chat.

Bonus offers at winbaji apps are given based on specific conditions. New members will receive a 100% bonus on their first deposit — up to ৳8,000 — and the wagering requirement for this bonus is 15 times the bonus amount. For example, on a ৳1,000 deposit, a ৳1,000 bonus gives a total balance of ৳2,000, and ৳1,000 × 15 = ৳15,000 must be wagered before withdrawing.

6.1 Bonus Usage Rules

• A bonus can only be used in the designated games or betting sections, which are specified in each offer's description.
• If the account is closed before the wagering requirement is met, the bonus will be cancelled.
• It is not possible to have multiple bonuses active at the same time unless the promotion's terms state otherwise.
• If evidence of bonus abuse or manipulation is found, all bonuses on the account concerned will be cancelled.

6.2 Other Promotions

Other promotions — including weekly reload rewards, cricket festival bonuses, refer-a-friend rewards and special birthday gifts — each have their own separate terms. Users are requested to read the specific terms of an offer before claiming it. For any questions about a promotion, contact us via 24/7 live chat or email.

winbaji apps is committed to maintaining a fair and secure environment. Any of the following activities are strictly prohibited and may result in the immediate closure of an account:

• Operating multiple accounts under the same person's name.
• Abusing bonuses or attempting to meet wagering requirements through artificial means.
• Attempting to exploit technical flaws in the platform's software or gaming system.
• Organised group betting or collusion (coordinated betting between parties).
• Money laundering or conducting transactions using funds from illegal sources.
• Conducting transactions or gaming activity using another person's identity.
• Abusive behaviour towards platform staff or other users.

7.1 Monitoring Suspicious Activity

winbaji apps detects suspicious transactions and betting patterns through automated monitoring systems. If such activity is identified, the account may be temporarily suspended for investigation.

If evidence of a rule violation is found, winbaji apps has the right to temporarily suspend or permanently close any account. In such cases, the user will be informed of the reason by email.

8.1 Voluntary Account Closure

Any user may close their account at their own request. To do so, a request must be submitted via live chat or email. It is advisable to withdraw any remaining balance before closing the account.

8.2 Inactive Accounts

If there is no activity on an account for an extended period, it may be marked as inactive. To reactivate an inactive account, the user must contact customer support.

If a game or bet is left incomplete due to loss of internet connection, a server issue or a software error, the system log data will be the final reference for determining the result of that round or bet.

9.1 Erroneous Results

If an incorrect payout occurs due to a software bug or technical issue, winbaji apps reserves the right to review and correct that transaction. Abnormally large winnings resulting from a technical error are not valid and will be adjusted from the account.

9.2 Liability for Service Disruption

winbaji apps will not bear any financial liability if the service is temporarily unavailable due to maintenance, upgrades or unavoidable technical issues. Users will be notified in advance where possible in such situations.

winbaji apps is committed to protecting users' personal information. Data collected during use of the platform is used only for service improvement, identity verification and meeting legal obligations. Detailed information is provided in our Privacy Policy — users are strongly encouraged to read it.

10.1 Cookies and Tracking

The platform uses cookies to manage sessions and improve the user experience. Continued use of the site will be considered as consent to the use of cookies.

10.2 Sharing Information with Third Parties

User data is not sold or rented to any third party. However, information may be shared with relevant authorities when required by law or for fraud prevention purposes.

winbaji apps believes that gaming should be a healthy form of entertainment — never a source of financial problems. We encourage all our members to play responsibly. Our detailed responsible gaming guide contains information on preventing addiction, setting limits and getting support.

11.1 Setting Your Own Limits

• Users can set their own deposit limits, betting limits and session time limits.
• A cooling-off period can also be arranged by requesting it via live chat.
• There is also an option for permanent self-exclusion.

11.2 If You Need Help

If you have any concerns about gaming or suspect an addiction, please contact our 24/7 customer support or any trusted mental health service. Gaming should never be used as a way to relieve financial pressure.

winbaji apps reserves the right to change, add to, or remove any part of these terms and conditions at any time. Users will be notified of significant changes via email or a platform notification.

12.1 Continued Use After Changes

Continuing to use the platform after changes to the terms will be considered acceptance of the new terms. If any change to the terms is not acceptable, the option to close your account is always available.

12.2 Dispute Resolution

Any dispute relating to these terms will first be addressed through an amicable discussion. To this end, a complaint may be filed by contacting customer support with full details.

If you would like to know more about any section of this document, you can find further information about who we are and what we do on our About Us page, or contact us directly via live chat.