winbaji apps Privacy Policy

1 Introduction and Applicability

winbaji apps ("we", "our", "platform") is an online gaming and sports betting service operated for users in Bangladesh. This privacy policy ("policy") applies to the use of our website, mobile application, and all related services.

This policy describes in detail how we collect, process, store, and protect your personal information. By using our platform, you agree to the terms of this policy. You are advised to read our Terms and Conditions to fully understand your rights and responsibilities.

This policy applies to all registered users aged 21 or older. Anyone who does not agree with any terms of this policy is requested not to use our services.

2 Information Collection

winbaji apps collects user information from various sources. The information listed below may be collected directly or indirectly.

2.1 Information Collected at Registration

We collect the following information to create your account and verify your identity:

• Full name (as per national ID card or passport)
• Date of birth (to verify age of 21)
• Email address
• Mobile number
• Username and password
• Bank account or mobile banking details (for deposits and withdrawals)

2.2 Information Collected During Use of the Service

While you use the platform, we automatically collect the following information:

• IP address and device identification number
• Browser type and operating system
• Transaction history (deposits, withdrawals, bets)
• Gaming activity and betting history
• Login time and date
• Time spent on the site and pages visited

2.3 Identity Verification Documents

For security and safety purposes, in certain situations we may request a copy of your national ID card, passport, or driving licence. These documents are used solely for identity verification and are stored with the highest level of security.

3 Purpose of Using Information

Collected information is used only for the following legitimate purposes. winbaji apps never uses personal information for unnecessary or dishonest purposes.

3.1 Providing and Operating the Service

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay, and bank transfer)
• Managing bonus and reward programmes
• Ensuring the overall functionality of the platform

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Blocking unauthorised access to accounts
• Conducting anti-money laundering verification processes
• Implementing SSL encryption and other technical security measures

3.3 User Support

Our 24/7 live chat and email support team may access your account information to help resolve your issues. This access is limited strictly to support purposes.

3.4 Responsible Gaming

Using your gaming activity data, we can identify patterns of excessive or harmful play and provide assistance when needed. Our Responsible Gaming guidelines provide detailed information on this.

4 Information Storage and Security

winbaji apps places the highest priority on protecting your personal information. We use industry-standard technical and organisational measures.

4.1 Technical Security Measures

• All data transfers are secured with SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Two-factor verification (OTP) is provided
• Automatic alerts for suspicious activity remain active

4.2 Data Retention Period

We may retain your information while your account is active and for a defined period after account closure to meet legal requirements. Transaction records and identity verification documents are retained in accordance with applicable legal obligations.

4.3 Response to a Data Breach

In the event of a data breach, we will promptly notify affected users and take immediate steps to limit the damage. In such situations, our live chat and email support (available in Bengali and English, active 24 hours) will assist users directly.

5 Sharing Information with Third Parties

winbaji apps does not sell your personal information to third parties for any commercial purpose. However, certain information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Payment processors (including mobile banking services such as bKash, Nagad, Rocket, Upay, and bank transfer), game software providers, and technology service providers may receive limited information to carry out the required services. These partners are contractually bound to comply with our privacy policy.

5.2 Legal Obligations

We may be required to provide necessary information in response to applicable laws in Bangladesh, court orders, or proper directives from regulatory authorities.

5.3 Limitations

• Third parties will never receive your password or full payment details
• Information will not be provided to any external party for marketing or advertising purposes
• In every instance of information sharing, only the minimum necessary information will be shared

6 Cookies and Tracking Technologies

winbaji apps uses cookies and similar tracking technologies to improve platform functionality.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic platform functionality. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect anonymous statistics to monitor and improve site usage.

6.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly. Detailed information is available in your browser's help section.

7 Your Rights

As a registered user of winbaji apps, you have the following rights regarding your personal information:

7.1 Right to Access Information

You have the right to know what information we hold about you. Upon request by email, we will provide you with a summary of your information.

7.2 Right to Correct Information

If any information in your account is incorrect, you may request that it be corrected. Certain information required for identity verification can only be changed on the basis of verified documents.

7.3 Right to Delete Information

After closing your account, once the period required to meet legal obligations has passed, you may request deletion of your personal information. Financial transaction records may be retained for a set period for legal reasons.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw this permission at any time from your account settings or by contacting us directly.

8 Protection of Minors

winbaji apps services are strictly for individuals aged 21 or older. Under no circumstances do we knowingly collect personal information from anyone under the age of 21.

Age verification during registration is mandatory, and identity documents are checked in cases of doubt. If a minor's information is found in an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has registered on this platform, please contact our support team immediately.

9 Policy Changes

winbaji apps reserves the right to update or change this privacy policy as needed. When changes are made:

• The updated date on this page will be changed
• For significant changes, registered users will be notified by email or through the platform
• Continued use of the platform after a change will be considered acceptance of the new policy

If you have any questions about the latest policy, please contact us. You can find out more about our services on the About Us page.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly:

Contact Methods

• Live Chat: Active 24/7, in both Bengali and English
• Email: [email protected]

Our support team generally responds quickly. For privacy-related requests, you are advised to send an email with "Privacy Request" in the subject line.

For answers to common questions, visit our FAQ section — it contains answers to many questions about accounts, payments, and security.